What experience do you want for your clients?

Young business woman working with computer isolated on white background.

Yet have you ever considered how you want your clients to feel as they are seeking help for their problems?

Likely you haven’t- so let’s delve into this further.

There are many possible experiences a client could have when they come to see a therapist.

They could walk into an office that is too dark, too small, and cramped. They could walk into an office that smells funny. They could walk into an office that is overloaded by papers and clutter.

They could be greeted by a therapist who is rushed, frazzled, and running late.

They could be greeted by a therapist who seems distracted or tired.

Would you agree that all of these are possible experiences a client could have?

And let’s consider the other side.

The client could walk into an office that is well-lit and comfortable. They could notice a faint, pleasant scent in the air. They could notice how clean and neat the office is.

They could be greeted on time by a therapist who is confident, poised, and professional.

Would you agree that all of these are possible experiences a client could have?

So which one would YOU want your clients to have?

And then, which one are they having right now?

Does your physical space match the experience you want to create for your clients?

If not, what needs to change?

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